Returns Terms & Conditions

We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging). Please contact us within 30 days after receipt of the item for a return.

if item is damaged or has issue we must be contacted within 7 days from receipt

Buyer must make sure that his shipping address is correct prior to purchase, if item gets returned to us buyer had 7 days to pay for shipping again otherwise item will be considered abandoned and will be forwarded to storage and a restocking fee will apply, so it’s important that you have the correct shipping address in order.

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to kickspet@outlook.com, include your invoice number and name, and we will work with you to resolve the issue.